Job Description

Pay Rate: $17.00 an hour

SUMMARY: To ensure a pleasant guest experience. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offer an appropriate arrival and departure comment to guests
• Assist guests with cashless kiosks when necessary
• Offer event and promotional information when asked
• Greet and seat guests to business flow
• Clear dishes and reset tables
• Clean and stock wait stations by taking and returning carts to and from the dish room, emptying garbage cans, and filling milk machines, pop boxes, and similar
• Complete assigned cleaning duties
• Inform supervisor of business flow

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Bloodborne Pathogens training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in the restaurant area but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

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