Job Description

Case Manager Supervisor - Homeless Families

Urban Resource Institute (URI) is a dynamic, innovative, and well-respected organization founded in 1980 that transforms the lives of domestic violence survivors and homeless families through safe shelter and comprehensive services; delivers prevention and intervention programs that break cycles of violence and poverty; and actively works for sustainable systemic change. URI is the oldest licensed provider of domestic violence (DV) shelter and services in New York State, and is the largest provider in the United States of DV shelter services, as well as a leading provider of shelter and services for homeless families. URI has a deep commitment to diversity, equity, and inclusion among leadership, staff, and clients at residential and nonresidential sites across New York City.

POSITION OVERVIEW

The Senior Case Manager is responsible for direct service provision to residents and supervision of the Recreational Specialist or Residential Specialist according to the sites staffing pattern. Direct services include counseling, group counseling, advocacy services, referrals and follow-up, home management and budget counseling. Individual must demonstrate sensitivity to issues related to homelessness. In addition, the Senior Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in aftercare services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other entitlements.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain caseload of 20-25 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
• Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Director of Social Services.
• Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.
• Assists all residents in the process of referral and placement in community based resources including after care services
• Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.
• Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact
• Ensure entry into DHS Cares system and facilitate staff training through coordination with DHS
• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
• Provide weekly supervision to assigned staff Residential Aide or Recreation Specialist.
• Participate in training seminars conducted to enhance and develop one’s skills.
• Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
• Facilitate psycho educational groups.
• Coordinate on-site and off-site services such as for child care, child therapy and recreation.
• Perform other duties as assigned by the Director of Social Services.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s Degree in Human Services

REQUIRED SKILLS AND EXPERIENCE

• Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
• In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
• Experience with supportive group facilitation.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting.
• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
• Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
• Must have ability to be flexible of schedule as needed.
• Excellent written and verbal skills are required.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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