Call Center Manager Job at Automated Health Systems, Marlborough, MA

  • Automated Health Systems
  • Marlborough, MA

Job Description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.

Benefits

  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities
Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements
Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

Job Tags

Similar Jobs

Clearway

Door-to-Door Sales Rep - Exterior Cleaning Services Job at Clearway

Job Description Job Description Door-to-Door Sales Representative Exterior Cleaning Services Commission-Only | 1099 | Uncapped Earnings Clearway Services is a premium residential exterior cleaning company serving Dallas-Fort Worths top suburbs Highland...

Flagstone Senior Living

Director of Health and Wellness Job at Flagstone Senior Living

 ...residents, their families, and your coworkers. We hope youll consider serving alongside us.OverviewWere seeking a skilled Director, Health and Wellness to oversee the personal care staff and coordinate all resident care services in our Assisted Living and Memory Care... 

ProAmpac

Continuous Improvement Engineer Intern Job at ProAmpac

 ...leadership teams to learn and assist with the implementation of lean manufacturing concepts with the front-line leaders and...  ...college completed with classes already taken in lean manufacturing, six sigma, and/or industrial systems or equivalent work experience in a continuous... 

Waystar

Senior Data Engineer Job at Waystar

 ...leave)Education assistance opportunities and free LinkedIn Learning accessFree mental...  ...employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,...  ...transfer, leaves of absence, compensation, and training.SummaryLocation: Duluth, GA; Louisville,... 

CompHealth

Physician (MD/DO) - Pediatrics - General/Other in North Dakota Job at CompHealth

 ...Doctor of Medicine | Pediatrics - General/Other Location: North Dakota Employer: CompHealth Pay: Competitive weekly pay (inquire for details) Shift Information: Days - 5 days Start Date: ASAP About the Position Whether you are searching...